Privacy Policy

1. Introduction

SaaS Guide Solutions ("we," "us," or "our") is a consulting and software development company based in British Columbia, Canada. We are committed to protecting your personal information and your right to privacy in accordance with the British Columbia Personal Information Protection Act (PIPA) and applicable Canadian federal privacy legislation.

2. Information We Collect

We collect information that you voluntarily provide when using our website and services:

• Contact Information: Name, email address, company name, company URL, and phone number when you submit forms, book consultations, or download resources.
• Form Submissions: Responses to form fields such as industry, interest type, and descriptions of business challenges.
• Booking Information: Date, time, duration, and meeting type preferences when scheduling consultations.
• Technical Data: IP address, browser type, screen resolution, language preference, timezone, and referring URL collected automatically when you interact with our site.
• Analytics Data: We use Google Analytics (GA4) to collect anonymized usage data including pages visited, time on site, and general geographic location.

3. How We Use Your Information

• To respond to your inquiries, audit requests, and consultation bookings
• To send confirmation emails for bookings and form submissions
• To create calendar events for scheduled consultations
• To deliver requested resources (e.g., SaaS Ops Checklist)
• To prevent spam, fraud, and abuse of our services
• To analyze website usage and improve our services

4. Third-Party Services

We use the following third-party services to operate our website:

• Resend: Email delivery for form notifications and booking confirmations
• Google Calendar API: To manage consultation scheduling and create calendar events
• Google Analytics (GA4): Website usage analytics
• Railway: Website hosting infrastructure

These services may process your data in accordance with their own privacy policies. We only share the minimum information necessary for each service to function.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Contact form data and booking records are retained for the duration of our business relationship and a reasonable period thereafter. You may request deletion of your data at any time.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• HTTPS encryption for all data transmission
• Input validation and sanitization to prevent injection attacks
• Rate limiting and bot detection on all forms
• Environment variable storage for sensitive credentials

7. Your Rights

Under British Columbia's PIPA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Withdraw consent for the collection or use of your information

8. Cookies

Our website uses cookies through Google Analytics to collect anonymized usage data. You can disable cookies through your browser settings at any time. Our core website functionality does not require cookies.

9. Children's Privacy

Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, contact us at: